Privacy Policy – Loomvila.com
Loomvila.com is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or make a purchase.
By using Loomvila.com, you agree to the practices described below.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Mobile number
- Email address
- Billing and shipping address
b. Payment Information
- 33% advance payment details (processed securely through third-party payment gateways)
- COD payment data (confirmation only, we do not store card/bank details)
c. Usage Information
- Device type
- IP address
- Browser type
- Pages visited
- Time spent on the website
d. Seller Information
For sellers listing products, we may collect:
- Store details
- Product images/descriptions
- Bank or UPI details (for payments)
2. How We Use Your Information
Your data is used to:
- Process and confirm orders
- Verify advance payments
- Arrange shipping and delivery
- Communicate order updates and support
- Improve website performance and user experience
- Prevent fraud or suspicious activity
- Enable secure transactions through trusted payment partners
We do not sell or rent your data to any third party.
3. Cookies & Tracking
We use cookies to:
- Personalize your browsing experience
- Remember your preferences
- Analyze site traffic
Cookies do not collect personal information unless you voluntarily provide it.
Users can disable cookies in their browser settings, but some website features may not function correctly.
4. Sharing of Information
We only share necessary information with:
a. Courier Partners
For delivery (name, address, phone number).
b. Payment Gateways
For processing advance payments securely.
c. Sellers
To fulfill and dispatch the ordered items (name, address, product details).
d. Legal Authorities (if required)
In case of fraud, misuse, or legal obligations.
We never share information with advertisers or unrelated third parties.
5. Data Security
We implement industry-standard security measures to protect user data, including:
- Encrypted servers
- SSL security
- Restricted database access
- Regular security audits
However, no online platform is 100% secure. Users are advised to maintain strong passwords and avoid sharing account details.
6. User Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (unless required for legal or order-related purposes)
- Opt out of promotional messages anytime
To exercise these rights, contact our support team.
7. Order-Related Communications
By placing an order, users agree to receive:
- SMS updates
- WhatsApp alerts
- Emails
- Delivery notifications
These updates are essential and cannot be opted out of.
8. Data Retention
We retain your information only for as long as necessary:
- For order processing
- For legal compliance
- For seller/payment reconciliations
Once data is no longer needed, it is securely deleted.
9. Third-Party Links
Loomvila.com may contain external links. We are not responsible for the privacy practices or content of third-party websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website means acceptance of the updated policy.
11. Contact Information
For questions about this Privacy Policy or to request data changes/removal, please contact us through the support section on Loomvila.com.