Deliveries & Returns – Loomvila.com
At Loomvila.com, we ensure that every product reaches you safely and on time. This section provides complete details about our delivery process and return/exchange rules.
📦 Deliveries
1. Delivery Timeline
- Standard delivery time: 5–8 working days.
- Remote or rural areas may take 7–10 days.
- Delays may occur due to courier issues, festivals, weather, or unforeseen conditions.
2. Order Processing
- Orders are processed only after receiving the required 33% advance payment.
- Once processed, your order will be picked up by our courier partners for dispatch.
3. Shipping Charges
- Standard shipping charges may apply based on product and location.
- All charges are clearly mentioned at checkout before payment.
4. Tracking Your Order
- Once dispatched, your tracking ID will be shared through WhatsApp, SMS, or email.
- You can monitor your shipment in real-time until delivery.
5. Delivery Attempts
- The courier will attempt delivery 1–2 times.
- If undelivered due to customer unavailability, the order may be returned to the seller.
🔄 Returns & Exchanges
Loomvila.com follows a Strict No Return Policy.
1. Exchange Policy
Exchanges are allowed only under the following conditions:
- Damaged product received
- Defective item
- Wrong product delivered
- Issue raised within 24 hours of delivery
2. Conditions for Exchange
To qualify for an exchange:
- The product must be unused, unwashed, and in original condition.
- All tags, packaging, and accessories must be intact.
- Customers must provide photo/video proof at the time of raising the request.
3. Non-Exchangeable Items
Exchange is not allowed for:
- Size issues
- Color variation due to lighting or screen settings
- Products damaged after use
- Customised or made-to-order items
- Requests raised after 24 hours of delivery
4. Exchange Shipping Cost
- The return shipping cost for exchanging an item may be borne by the customer unless the mistake is verified as seller’s fault.
- Replacement shipping will follow the standard delivery timeline (5–8 days).
💰 Refunds
- Refunds are provided only if the order is cancelled before dispatch.
- Once shipped, no refunds are processed.
- Advance payment will be refunded after deducting minimal processing charges (if applicable).
📩 How to Request an Exchange
To request an exchange, click the option available in the product section page or contact us with order details and supporting photos/videos at:
📧 nibaron3023@gmail.com
📞 +91 99571 10567