Order Cancellation Policy
- Customers can cancel their order only before it is dispatched.
- Once the product has been shipped, cancellation is not allowed under any circumstances.
- To request a cancellation, customers must contact our support team immediately with the order ID.
Cancellation of Prepaid Orders (33% Advance Paid)
- If the order is cancelled before dispatch, the 33% advance amount will be refunded after deducting a small processing and payment gateway fee (if applicable).
- If the order has already been dispatched, the advance amount will not be refunded.
Refund Policy
- Loomvila.com does not provide refunds for delivered products.
- Since we operate with local handloom artisans and sellers, we support a No Return, Only Exchange policy.
Situations Eligible for Exchange (Not Refund)
Customers may request an exchange only if:
- The product is damaged or defective on arrival.
- The product you received is different from the item ordered.
- The exchange request is raised within 24 hours of delivery.
- The product is unused, unwashed, and in original condition.
- Proper photo/video proof of the issue is provided.
Refund for Failed or Duplicate Transactions
- If a payment fails but is debited from your account, the amount will be automatically refunded by your bank/payment provider within 5–7 business days.
- For duplicate payments, the extra amount will be refunded after verification.
COD Refund Policy
- Since COD requires 67% payment on delivery, refunds are not applicable unless the product is not delivered after placing the order.
Exchange Processing Time
- Once approved, exchanges are processed within 3–5 working days.
- Replacement shipping time may vary depending on location (typically 5–8 days).