Frequently Asked Questions (FAQs)
1. What is Loomvila.com?
Loomvila.com is an online user listing platform that showcases Assam’s traditional and ethnic wear. We connect buyers with trusted local sellers offering authentic handloom clothing from across the region.
2. Are all products on Loomvila handmade?
Most products are crafted by skilled artisans from Assam’s handloom communities. Product details are listed by sellers, and authenticity is highlighted wherever applicable.
3. What is the delivery time for orders?
The standard delivery time is 5–8 business days, depending on your location and product availability.
4. Do you offer Cash on Delivery (COD)?
Yes, COD is available. However, buyers must pay 33% of the order value in advance, and the remaining amount can be paid during delivery.
5. Is there a return or refund policy?
We do not accept returns or provide refunds. However, customers can request an exchange if the product delivered is damaged, defective, or differs from the described item.
6. What are the conditions for exchange?
Exchanges are allowed only if:
- The product is unused,
- The request is made within 24 hours of delivery,
- Photo/video proof of the issue is provided.
7. How do I contact the seller directly?
Each product listing includes seller details. Buyers can message or contact sellers through the platform’s communication options for any clarification before purchasing.
8. Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
9. Does Loomvila handle shipping?
Yes, Loomvila coordinates shipping through trusted courier partners to ensure safe and timely delivery.
10. How do I know my order is confirmed?
Once your 33% advance payment is completed, you will receive a confirmation message or email with your order details and tracking information.